Terms Of Use
Last updated: June 5, 2026
Welcome to Lunevella. These Terms of Use ("Terms") govern your access to and use of the Lunevella website, online store, products, content, services, and related features (collectively, the "Site").
By visiting the Site, placing an order, creating an account, or using our services, you agree to these Terms. If you do not agree, please do not use the Site.
1. About Lunevella
Lunevella is an online womenswear store focused on elevated everyday style, reliable product information, accurate size guidance, and direct-from-maker value.
The Site is operated by Lunevella ("we," "us," or "our").
2. Eligibility
You must be at least the age of majority in your jurisdiction, or have permission from a parent or legal guardian, to use the Site or place an order. By using the Site, you confirm that you meet these requirements.
3. Accounts
You may be able to create an account to view order history, save preferences, or use other features. You are responsible for keeping your account login details secure and for all activity under your account.
You agree to provide accurate and current information. We may suspend or close accounts that contain false information, are used for fraud, or violate these Terms.
4. Product Information
We work to provide clear product descriptions, images, measurements, fabric details, fit notes, colors, prices, and availability. However, we do not guarantee that all product information is always error-free, complete, or current.
Colors may appear differently depending on your screen, lighting, device settings, or photography conditions. Measurements may vary slightly due to garment construction, fabric behavior, and manual measurement methods.
If we discover an error in product information, price, availability, or order details, we may correct the error, cancel the affected order, or contact you for instructions.
5. Orders And Acceptance
When you place an order, you are making an offer to purchase the selected products. We may accept, reject, or cancel any order for reasons including:
- Product unavailability.
- Pricing or product information errors.
- Suspected fraud, abuse, resale activity, or unauthorized payment use.
- Shipping restrictions or delivery address issues.
- Violation of these Terms or other store policies.
Your order is accepted when we confirm shipment or otherwise indicate acceptance. An order confirmation email does not guarantee acceptance.
6. Pricing, Payments, Taxes, And Duties
Prices are listed in the currency shown at checkout and may change without notice. Taxes, shipping fees, customs duties, import taxes, and other charges may apply depending on your location and selected shipping method.
You are responsible for providing accurate billing, shipping, and payment information. Payment providers may perform fraud checks or payment verification before an order is processed.
For international orders, customs duties, import taxes, brokerage fees, or local charges may be collected by carriers or authorities. Unless stated otherwise at checkout, these charges are your responsibility.
7. Shipping, Delivery, Returns, And Exchanges
Shipping times are estimates and are not guaranteed unless expressly stated. Delivery may be affected by customs processing, carrier delays, weather, holidays, address errors, or other circumstances outside our control.
Returns, exchanges, refunds, cancellations, and final sale items are governed by our posted Return Policy and any product-specific terms shown at the time of purchase.
Please inspect your order after delivery and contact support@lunevella.com promptly if an item is missing, damaged, defective, or incorrect.
8. Promotions And Discounts
Promotions, discounts, gift cards, store credits, loyalty rewards, and coupon codes may be subject to additional terms. Unless stated otherwise, promotions cannot be combined, have no cash value, may be limited by time, region, product, or customer, and may be changed or withdrawn at any time.
9. User Content
If you submit reviews, photos, comments, feedback, messages, styling content, or other materials ("User Content"), you grant Lunevella a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, publish, display, distribute, edit, translate, and create derivative works from that User Content for business, marketing, website, social media, customer service, and promotional purposes.
You represent that you own or have permission to share your User Content and that it does not violate any third-party rights, laws, or platform rules.
We may remove User Content that we believe is unlawful, abusive, misleading, infringing, offensive, spam, or otherwise inappropriate.
10. Prohibited Uses
You agree not to:
- Use the Site for unlawful, fraudulent, abusive, or harmful purposes.
- Interfere with website security, payment systems, servers, or networks.
- Attempt to access accounts, systems, or data without authorization.
- Use bots, scrapers, crawlers, or automated tools without permission.
- Copy, resell, exploit, or misuse website content, product data, images, or designs.
- Submit false, misleading, defamatory, infringing, obscene, or harmful content.
- Use the Site to distribute malware, spam, or unauthorized advertising.
- Violate applicable laws, regulations, intellectual property rights, or privacy rights.
11. Intellectual Property
The Site, including text, images, graphics, logos, product names, designs, layouts, videos, icons, software, and other content, is owned by Lunevella or our licensors and is protected by intellectual property laws.
You may use the Site for personal, non-commercial shopping purposes only. You may not copy, reproduce, modify, distribute, display, sell, license, or exploit any Site content without our prior written permission.
12. Third-Party Services
The Site may use third-party services such as Shopify, payment processors, shipping carriers, analytics tools, advertising platforms, review tools, social media platforms, or other integrations. Your use of third-party services may be governed by their own terms and policies.
We are not responsible for third-party websites, services, policies, content, delays, errors, or security practices.
13. Privacy
Our Privacy Policy explains how we collect, use, share, and protect personal information. By using the Site, you acknowledge our Privacy Policy.
14. Disclaimer Of Warranties
The Site and all products, content, and services are provided "as is" and "as available" to the fullest extent permitted by law.
We do not guarantee that the Site will be uninterrupted, secure, error-free, or free from viruses or harmful components. We do not guarantee that product descriptions, images, pricing, availability, or other content will always be accurate, complete, or current.
Nothing in these Terms limits any consumer rights that cannot be limited under applicable law.
15. Limitation Of Liability
To the fullest extent permitted by law, Lunevella and our directors, employees, contractors, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunity.
To the fullest extent permitted by law, our total liability for any claim related to the Site, products, or these Terms will not exceed the amount you paid for the product or service giving rise to the claim.
16. Indemnification
You agree to defend, indemnify, and hold harmless Lunevella and our affiliates, employees, contractors, service providers, and partners from claims, damages, liabilities, losses, costs, and expenses arising from your misuse of the Site, violation of these Terms, violation of law, or infringement of third-party rights.
17. Changes To The Site Or Terms
We may update, suspend, or discontinue any part of the Site at any time. We may also update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date.
Your continued use of the Site after changes are posted means you accept the updated Terms.
18. Governing Law
These Terms are governed by the laws of [INSERT GOVERNING LAW / JURISDICTION], without regard to conflict of law rules, unless applicable consumer protection laws require otherwise.
Any disputes will be resolved in the courts or dispute resolution forum located in [INSERT VENUE / JURISDICTION], unless applicable law provides you with rights to bring claims elsewhere.
19. Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
20. Contact Us
If you have questions about these Terms, contact us at:
For return, refund, exchange, or store credit questions, contact us at:
Company Name: Hong Kong Epin Hall Co., Limited
Registered Address: UNIT D, 18/F GOLDEN SUN CENTRE 59-67 BONHAM STRAND WEST SHEUNG WAN, HONG KONG
Contact Email: service@lunevella.com
Governing Law: These Terms shall be governed by the laws of Hong Kong.
Jurisdiction: Any disputes shall be subject to the courts of Hong Kong.
