We do our best to make sure your order is processed and delivered as smoothly as possible. Below, you’ll find details about our shipping methods, estimated delivery times, and related policies.

Free standard shipping is available on orders over $69 USD after discounts.

For orders under $69 USD, shipping costs will be calculated based on the order amount or the delivery destination.

Shipping costs and delivery times may vary by country or region. Please see the table below for estimated delivery timelines and standard shipping rates.

• Orders that do not include pre-order items are usually processed within 1–3 business days after payment is confirmed.
• Processing times may take longer during busy periods, including holidays, sales events, promotions, or new product launches.
• After your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to follow your package’s progress.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for failed delivery, return, loss, or disposal of packages caused by incorrect, incomplete, or undeliverable addresses.

For now, we offer services only in United States, United Kingdom, Canada, Australia, If you have requests from other regions, please contact customer service service@lunevella.com

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking link to follow the latest delivery status of your package.

If a delivery attempt is unsuccessful, the local carrier may contact you or leave further delivery instructions. Please monitor your email inbox and tracking updates carefully.

We will make every effort to deliver your package as quickly and smoothly as possible. However, additional time may be required due to customs clearance, local carrier delays, address verification, or other unexpected situations.

Free standard shipping applies to eligible orders of $69 USD or more after discounts, unless otherwise stated at checkout.

Order processing time is separate from shipping time. Before shipment, we carefully prepare and inspect each item to help ensure it arrives in good condition.